Cancellation and Refund Policy
At Tagobuy, we aim to provide the highest quality web development services. This policy explains how you can cancel or request a refund for a service purchased through our platform.
Cancellation Policy:
1. Cancellation Period: Cancellations can be requested within 7 days of placing the order for web development services.
2. Non-cancellable Orders: If the development work has begun, including coding, design, or any development milestones, the cancellation request may not be accepted.
3. Custom Projects: For customized web development projects, cancellations will not be entertained once the project work has commenced based on your provided requirements.
Refund Policy:
1. Refund Eligibility: Refunds may be granted if the service provided is not in line with the agreed project scope, timelines, or quality standards.
2. Service Quality Issues: If there are concerns about the quality of the web development work delivered, notify our customer service team within 7 days of delivery. We will review the situation and take appropriate action, which may include a refund or revisions.
3. Project Expectations: If the web development work significantly differs from the agreed-upon specifications, please bring it to our attention, and we will resolve the issue.
4. Refund Process: If a refund is approved, it will be processed in accordance with our payment gateway policy and may take up to 7 business days to reflect in your account.
Refunds are not applicable for services that have been completed and delivered as per the project scope and terms. For third-party tools or plugins integrated into your web development project, please refer to the vendor’s refund policy if applicable.
For further queries, contact our customer support team, and we will assist you with your concerns.
